Over 350,000 older people in England live in care homes, generally for the final months or few years of their lives. It is important for their dignity and wellbeing, and that of their families, that they should receive high-quality personalised care and not just ‘warehousing’. Our “Evaluation of Direct Payments in Residential Care Trailblazers" report found that providing personalised care for older people in care homes presents a range of challenges and that there are a number of issues that require further investigation to inform policy and practice.
This study investigates how personalisation is understood and put into practice in care homes and explores the context and challenges of providing personalised care in residential settings. To these aims, the study reviewed the UK and international research literature to identify approaches to personalisation, assess their effects and understand any barriers and facilitators. We also reviewed relevant policy documents and approaches to promoting personalisation developed by selected public sector, private and voluntary organisations. Interviews were carried out with a selection of managers of care homes for older people to find out how they understood the aims of personalisation and how this translates into personalised care in the care homes they managed.
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